Technical Skills

Here are some of the technical skills I have developed over the years. These tools and technologies allow me to optimize workflows, automate processes, and create efficient solutions for businesses.

Core Ivanti Expertise

Ivanti ITSM

Configure and optimize Ivanti ITSM modules like Incident, Change, and Service Request Management with advanced workflow customization.

Ivanti ITAM

Manage hardware and software lifecycle tracking and compliance within Ivanti, ensuring optimal asset utilization and cost management.

Ivanti Upgrades & Maintenance

Ensure smooth upgrades of Ivanti ITSM and ITAM modules with minimal downtime and comprehensive testing procedures.

Integration & Automation

API Integration

Integrate Ivanti with IT systems using REST APIs for smooth data exchange and automation across multiple platforms.

Scripting & Automation

Automate workflows and system configurations to improve efficiency with PowerShell, JavaScript, and Ivanti scripting.

Azure & SSO Integration

Configure Azure AD and Single Sign-On for secure user access and authentication in Ivanti environments.

Technical & Analytics

Database Management

Work with Ivanti's database architecture for optimization, troubleshooting, and performance tuning.

Reporting & Analytics

Create custom reports and dashboards in Ivanti to analyze data and provide actionable business insights.

Cloud Solutions

Deploy and configure Ivanti solutions in both cloud and on-premise environments with hybrid architectures.

Professional Skills

Client Collaboration

Collaborate with 32+ clients globally to deliver customized ITSM/ITAM solutions that meet specific business requirements.

Documentation & Training

Create comprehensive Standard Operating Procedures (SOPs) and provide training to clients and internal teams.

Project Management

Lead end-to-end Ivanti implementations with focus on timeline management, stakeholder communication, and quality delivery.